Patient Engagement Specialists

Find call center specialists for fast response times, increased patient satisfaction

Find call center specialists for fast response times, increased patient satisfaction

Enhance patient interactions with our HIPAA-compliant patient engagement support specialists, tailored to meet your healthcare communication needs.

How much does a call center patient engagement specialist cost?

HOURLY
FULL-TIME
Hire in North America
$21-$25
$80,000
With 5-Tek Services
$5-$15
$10,000-$30,000

How much can you save?

Hiring local vs. working with 5-Tek
Hourly ($)
21-25 vs. 5-15
Hourly savings
6-20
Annually ($)
80,000 vs. 10,000-30,000
Annual savings
~50,000

What you can expect

Average
Response Time
 

12 minutes

First Call
Resolution Rate

85%

Call
Abandonment Rate

< 1.5%

Searching for the right medical staff was daunting until we found 5-Tek Medical. Their healthcare team nailed it, providing us with skilled individuals who seamlessly integrated into our team.

Sherry T,

Clinic Manager

Frequently asked questions

How can sourced call center support specialists benefit my healthcare practice?

Our services connect you with call center experts who ensure consistent, multilingual patient communication, enhancing patient satisfaction.

What skills do your sourced call center specialists possess?

Our sourced patient engagement specialists are adept at handling patient inquiries, appointment scheduling, and providing information in various languages, contributing to smoother patient interactions.

How do you ensure cultural sensitivity in patient interactions?

We focus on selecting call center specialists with cultural awareness and language proficiency to ensure respectful and inclusive patient communication.

Can your service accommodate practices with diverse communication needs?

Yes. Our services are designed to cater to practices seeking versatile call center support, adapting to varied communication preferences and requirements.

Lower wait times and increase patient satisfaction rate

Book a consult today

Contact Us
Patient satisfaction rate (Non-5-Tek)

70%

Working with 5-Tek

90%