The 5-Tek Approach
Initial Assessment: A business development team member will schedule a 30-minute call with you to provide a high-level overview of our offerings and identify gaps and pain points.
360 Evaluation: A member from our business development and finance team will schedule a 45–60-minute meeting with you to complete a deeper dive evaluation taking a look at your current staffing models, throughput, vendors, RCM, finances, and bottom-line financials. This step will end with a real-time, customized proposal including a sample staffing which best fits your needs.
Meet Your Team: 5 Tek will customize your team, selecting the resources that best match your requirements, and needs. You will be introduced to a team of specialists in the areas you specified via the Account Manager. At this meeting, Roles and Responsibilities, Service Level Agreements, Reporting, Communications and Escalation processes will be discussed and documented. The Account Manager will be available to you 24/7 and will remain highly engaged for the first 30 days.
60 Day Check In: Your account manager will check in to ensure that you are 100% satisfied with your new team, and that all processes are being managed to your expectations.
90 Day- Official Handshake: Although your Account Manager will be available 24/7, your practice fully takes over operations and team management at the 90-day mark.
Our Customer Service Team will remain engaged with you throughout, ensuring your success and keeping you updated on new offerings.
Initial Assessment: A business development team member will schedule a 30-minute call with you to provide a high-level overview of our offerings and identify gaps and pain points.
360 Evaluation: A member from our business development and finance team will schedule a 45–60-minute meeting with you to complete a deeper dive evaluation, looking at your current staffing models, throughput, vendors, RCM, finances, and bottom-line financials. This step will end with a real-time, customized proposal, including a sample staffing that best fits your needs.
Meet Your Team: 5-Tek will customize your team, selecting the resources that best match your requirements and needs. The account manager will introduce you to a team of specialists in your specified areas. Roles and responsibilities, service level agreements, reporting, communications and escalation processes will be discussed and documented at this meeting. Your Account Manager will be available 24/7 and will remain highly engaged for the first 30 days.
60 Day Check In: Your account manager will check in to ensure that you are 100% satisfied with your new team, and that all processes are being managed to your expectations.
90-Day Official Handshake: Although your Account Manager will be available 24/7, your practice fully takes over operations and team management at the 90-day mark.
Our Customer Service Team will remain engaged with you throughout, ensuring your success and keeping you updated on new offerings.
AI-driven Revenue Cycle
Let us collect more, fast, so you can worry less for good
Works with any EMR/EHR
Work with HIPAA-Compliant experts across all EMRs
Top Multi-lingual Talent
Experience premium service for your team and patients
What is Revenue Cycle Management (RCM), and why do healthcare providers need it?
Revenue Cycle Management (RCM) is a crucial process for healthcare providers to optimize their financial operations. It involves managing the entire patient financial journey, from appointment scheduling and insurance verification to claims submission, payment processing, and revenue collection. RCM ensures providers receive accurate and timely reimbursements for their services. Healthcare providers need RCM to improve cash flow, reduce billing errors, enhance patient satisfaction, and maintain compliance with evolving healthcare regulations.
How does your RCM company leverage AI in its processes?
Our RCM company incorporates cutting-edge Artificial Intelligence (AI) technologies to streamline and enhance revenue cycle management. AI is employed for tasks such as claims processing, coding optimization, and predictive analytics. Our AI-driven solutions help identify potential revenue leakage points, reduce denials, and improve overall efficiency. By leveraging AI, we provide more accurate and faster results, enabling healthcare providers to make data-driven decisions and optimize their revenue cycle effectively.
What sets your RCM company apart from competitors in the industry?
Our RCM company stands out from the competition in several ways:
Concierge Customer Service: We offer personalized, concierge-style customer service, where each client is assigned a dedicated account manager. This ensures that clients receive individualized attention and have a direct point of contact for any questions or concerns.
Monthly Updates with Modern Dashboards: We provide monthly performance updates through intuitive, modern dashboards. These dashboards offer real-time insights into key RCM metrics, enabling healthcare providers to monitor their financial health and make informed decisions.
Flexibility in Service Models: We offer flexibility in our service models. Clients can choose between a "Do It For You" approach, where we handle the entire RCM process, or a "Build on What You Have" approach, which allows them to integrate our solutions into their existing systems. This flexibility ensures that our services can be tailored to meet the unique needs of each client.
How can healthcare providers benefit from your RCM company's flexibility in service offerings?
Our flexibility in service offerings allows healthcare providers to align our RCM solutions with their specific needs and goals: Do It For You: Providers who prefer a hands-off approach can entrust us with the entire revenue cycle process, from patient scheduling to collections. This allows them to focus on patient care while we optimize their financial operations. Build on What You Have: For providers with existing RCM systems or specific requirements, we offer integration and customization options. This approach allows them to leverage our advanced tools and expertise while maintaining some control over their processes. By tailoring our services to each provider's preferences, we ensure that they can achieve maximum efficiency and revenue optimization in a way that best suits their operational style.
